South Helm

You can reach our support team via email through our Contact page or at support@southhelm.com. We aim to respond within 24–48 business hours.

Orders may be changed or canceled within a limited window after purchase. Once an order has entered fulfillment or shipped, changes are no longer possible. In certain cases, a restocking and/or processing fee may apply depending on the status of the order.

We accept returns on eligible items in unused condition within the return window stated in our Return Policy. Return shipping costs are the responsibility of the customer unless otherwise stated.

Orders are typically processed within 1–3 business days. Once your order has been prepared and dispatched, you’ll receive a shipping confirmation email with tracking details.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Yes, we offer free shipping on orders over $100. Shipping costs for orders below this amount will be calculated and displayed at checkout.

Orders are processed within 1–3 business days before leaving our warehouse. Once shipped, delivery typically takes 5–10 business days for U.S. orders and 7–17 business days for international orders, depending on the destination and local carrier handling.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Yes. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your shipment as it moves through the carrier network.